Teva has a wide range of generic and specialty medicines, that means we deal with a lot of questions from healthcare professionals.
Teva has a number of departments who can help:
The Teva packaging uses contrasting coloured circles to help make it easier to differentiate between different medicines and different strengths of the same medicine. This style of packaging was created following an extensive research project. The contrasting colours used in the packaging are individually selected to avoid similarity among products listed alphabetically – and placed next to each other on a pharmacist’s shelf – or in likely prescription combinations.
For more information regarding our packaging please visit our website Healthcare Professional Support pages.
Ensuring patient safety is extremely important to us and we take the safety of all our medicines very seriously. If you, or someone in your care has suffered an adverse event from using a medicine, including over the counter medicines or medical devices, please complete the Adverse Drug Reaction form at: www.tevauk.com/reporting-side-effects , e-mail firstname.lastname@example.org or call Medical Information on 020 7540 7117.You can also report a suspected side effect from a medicine or medical device using the MHRA Yellow Card Scheme by visiting the online reporting site at: www.mhra.gov.uk/yellowcard
We would not recommend crushing tablets or opening capsules unless the Patient Information Leaflet (PIL) or Summary of Product Characteristics (SmPC) specifically states that you can. Crushing a tablet or emptying a capsule can change the way in which the medicine works, possibly altering the bioavailability, efficacy and safety of it.
If the patient continues to have difficulties and you are not the prescriber, we suggest that you refer them back to their prescriber to discuss an alternative.
You can request a placebo inhaler device via the ‘Submit a Question’ function on the next tab and selecting the option: ‘Medical Information Service’. Alternatively, you can contact Medical Information on email@example.com or 0207 540 7117 to provide them with your professional address contact details. They will arrange for the Sales Representative in your area to provide delivery of the requested placebo devices. Please note we are unable to provide placebo devices to residential addresses.
Medicines, whether they are tablets, capsules or liquids for example cannot be recycled. Do not throw away any medicines via wastewater or household waste. For safe disposal please refer to your local disposal guidelines. Most of our cartons and patient information leaflets can be recycled, as they are paper and cardboard. Blister packs are made of plastic and aluminium foil and have potentially been in contact with toxic or highly potent drugs. Consequently they may require special consideration for their disposal.
You can check with your local recycling centre, they will be able to advise you how to dispose of blister packs or any other packaging you are unsure of.
This means the product has been discontinued by Teva UK Limited; however, there may be another brand of that product available. If you have any questions regarding the availability of our products please contact our Customer Services Department on 0800 590 502 or e-mail: firstname.lastname@example.org
Some medicines may be discontinued because we are no longer able to source and supply them; however, we try and offer an alternative equivalent product to the market where possible. We keep the product information such as the Patient Information Leaflet and Summary of Product Characteristics for discontinued products on our website as they could still be in the supply chain.
Call our Customer Services team on 0800 590 502 or e-mail: email@example.com. The team will be able to advise if there is a product supply issue and when they expect the product to be back on the market.
Where we are the Marketing Authorisation (MA) holder, our SmPCs and PILs are available to download in our medicine list in this website. Contained in this list are products that we distribute on behalf of other MA holders.
Where we are not the MA holder we cannot provide the SmPCs or PILs on our website. The MA holder can be found on the box that the product comes in. Please contact the MA holder who will provide you with a copy of the SmPC or PIL.
If you are still having difficulty or have any questions regarding one of our products please contact us on 0207 540 7117 or via email firstname.lastname@example.org
Eligible Teva scheme members can get access to Teva Pharmacy Support / Teva Dispensing Doctor support programme for free – that is, Independent Pharmacy customers who spend over £3000 and Dispensing Doctor practices that spend over £1000 per month, within the previous three months. Teva’s Pharmacy support and Dispensing Doctor support services are also available to order for a Retail price where scheme customers do not meet the minimum spend criteria.
For further details about Teva Pharmacy Support and Teva Dispensing Doctor Support programmes please visit the support pages of the Teva scheme website, call our customer services team on 0800 590 502 or contact your local Teva Representative.
To access this section of the Teva UK Limited website you need to be a member of the healthcare profession
because the materials included in this area of our website are specifically prepared for that audience
To understand why that is - please visit: Working in a regulated environment
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