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Frequently Asked Questions

Teva has a wide range of medicines, that means we deal with a lot of questions from patients and members of the public.

  • You can filter and search our FAQs to get the answer to your questions quickly
  • If your question isn't answered by our FAQs here, or elsewhere on our website, you can submit a question and we'll get back to you
  • If you are a healthcare professional, we have further FAQs that you can review
How can I get in touch with Teva with questions about my medicine?

Teva has a number of departments who can  help:

  • Our Customer Service team can help with enquiries about the supply and availability of the medicine. They can be contacted on 0800 590 502.
  • Our Medical Information team can also help with certain enquiries about your medicine, for example its appearance,  whether you have questions about what it contains, how it works, or the  Patient Information Leaflet. They can be contacted on 0207 540 7117 or via  email: medinfo@tevauk.com
  • You can also submit a general enquiry via our website at www.tevauk.com, just  click on ‘send us your enquiry’ on the contact us page and fill in the short form.

Where can I get your medicines from?

The vast majority of our medicines are prescription only medicines which are available to hospital and community pharmacies through pharmaceutical wholesalers. We cannot confirm which pharmacies in a specific location stock a particular Teva medicine.

We do not supply medicines direct to patients and do not sell our medicines and devices online.

Why can't I get your Teva medicines in my pharmacy?
Unfortunately we're not able to confirm which particular pharmacies in a particular location stock a particular medicine.

Our medicines are readily available through the pharmaceutical wholesalers and pharmacists can order from them to obtain the particular medicine they require. Alternatively, if our medicine is out of stock or unavailable for a particular reason, your pharmacist can check with the pharmaceutical wholesaler or direct with us for information on the availability through our customer services department on tel: 0800 590 502.
How do you decide what colours to use on the packaging?

The Teva medicines packaging uses contrasting coloured circles to help make it easier to differentiate between different medicines, and different strengths of the same medicine. This style of packaging was created following an extensive research project with the contrasting colours used in the packaging selected to avoid similarity among products listed alphabetically – and placed next to each other on a pharmacist’s shelf – or in likely prescription combinations. We also believe that the use of such colours helps to distinguish differing strengths of the same medicine.

For more information regarding our packaging please visit our website Patient Support pages>Our Packaging for Patients.

What do I do if I suffer any side effect(s) or adverse event(s) as a result of taking my medication?

If you think you have suffered a side effect, or an unexpected reaction to taking a medicine (sometimes called an adverse event), then you should speak to the healthcare professional who prescribed the medicine as soon as you can. They will advise you what to do. You can also speak to your pharmacist. If you think you have suffered a side effect from an over the counter medicine we would recommend you seek medical advice as soon as you can.

You can report the side effect to us by using the Adverse Drug Reaction form at: www.tevauk.com/reporting-side-effects or e-mail uk.safety@tevauk.com or the MHRA at: www.mhra.gov.uk/yellowcard. Alternatively you can report side effects by calling Medical Information on 0207 540 7117.

I have lost the leaflet from my box of medication, where can I get another one?

All of our own Patient Information Leaflets are available in PDF format from product area on our website.

Just insert the name of your medicine in the search bar, click “I am not a health care professional” when prompted, and a list of the matching medicines will appear.

You can open the one that matches yours and there you will see the document available to download and print. Teva UK Limited also distributes some medicines for other pharmaceutical companies. Details of the company can be found on the packaging of your medicine.

You will need to contact this company to get another copy of the leaflet. If you require further assistance you can contact our Medical Information Department on 0207 540 7117 or by email: medinfo@tevauk.com

Can I ask for Teva medicines from my pharmacist when I have been prescribed a generic medicine?
Yes, you can request a Teva product. However it is down to the discretion of your pharmacist or any existing prescribing guidelines to choose the right medicine for your particular health needs and you should always follow the advice of a healthcare professional. Alternatively you can seek further advice from your doctor or the healthcare professional who prescribed your medicine.
I am worried that my prescription medicine may interact with some herbal or other prescription medications that I am taking, how do I find out if it is safe to continue taking them?
There may be information on your patient information leaflet of your prescription medicine (section 2, before you take....) that will tell you what you can and cannot take with your medicine. This may include herbal medicines. If you are still unsure, we would recommend that you speak to the healthcare professional that prescribed the medication or your pharmacist.
Why are colourings or dyes used in Teva medicines?
Teva and many other pharmaceutical companies make thousands of different medicines in many different forms. It is a regulatory requirement that we all differentiate them from one another, so that they can be individually identifiable, and one of the ways of doing this is to colour them print or emboss letters and numbers on them or in some cases both.
I suffer from various allergies, how do I know with confidence what my medicine contains?

All the ingredients of your medicine are listed on the Patient Information Leaflet enclosed in the medicine packaging, or on the packaging itself.

If you are unsure please contact the Teva Medical Information department or the Medical department of the marketing authorisation holder. This will be stated on the packaging, or on the leaflet that came with your medicine.

I have difficulty swallowing my tablets/capsules. Can I crush my tablets or open my capsules and sprinkle them on food/drink?
We would not recommend crushing tablets or opening capsules unless the patient information leaflet that comes with your medicine specifically states that you can. Crushing a tablet or emptying the capsule can change the way in which your medicine works. If you are having difficulties swallowing your tablets/capsules you should speak to your Doctor or Pharmacist.
My friend suffers with the same condition as I do, can I give her some of my spare medication?
Never give another person medicine that has been prescribed for you, this can be very dangerous. You should advise your friend to speak to a health care professional about obtaining the appropriate medicine for themselves. We would also recommend that you return any unwanted medicine to your local pharmacist who will safely dispose of the medication for you.
I am having dental treatment done. Do I need to inform my dentist if I am taking any medication?
Yes, you should discuss any medication you are taking with your dentist prior to any dental treatment Including any medicines purchased over the counter. Some medicines are not recommended during dental treatment or may interact with other medication your dentist may use or prescribe.
Will Teva donate medicines to my charity?
We focus on supporting International Health Partners (IHP), an established organisation with whom we have built a strong relationship over many years, and that ensures full traceability of the medicines we supply. IHP is our UK nominated charity. They specialise in providing donated medical aid to the world's most needy communities. Through International Health Partners, our medicines have reached disaster stricken areas like Nepal and other disaster stricken areas. If however you still want to request support for us to consider please email: general.enquiries@tevauk.com
I am concerned I may have taken too much of my medicine, what should I do?
Contact your doctor or pharmacist immediately who will advise you of what to do.
How do I dispose of any medication that I no longer need?
The safest way to dispose of unwanted medication is to return it to your local pharmacy. They have special disposal policies that are enforced by the Department of Health and Environment Agency. The disposal of medicines in domestic waste may harm the environment.
The expiry date on my medication says “Expires September 2016” When do I stop using it, at the beginning or the end of September 2016?
If your medication states this - then it should not be used after the last day of the month stated, in this case September 2016.
The expiry date on my medication says “Do not use after Sept 2016” what does this mean?
If your medication states this - then it should not be used after the last day of the month stated, in this case 30th September 2016.
The expiry on my medication says “Use before/use by Sept 2016” when do I stop taking it?
This means that the medicine should not be used after the last day of the previous month stated, so in this case 31st August 2016. You should not use it after this date.
I have lost my prescription medicine, what should I do?

Contact the prescriber of your medication or your pharmacist as soon as possible.

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Our Customer Service team can help with enquiries about the supply and availability of the medicine, or about getting a prescription fulfilled at a pharmacy.

Our Medical Information Service can help with enquiries about your medicine, for example its appearance, whether you have questions about what it contains, how it works, or the Patient Information Leaflet.

If your question relates to a suspected side effect, please contact Teva’s Safety team on 0207 540 7337 or email uk.safety@tevauk.com, or report it online.

Teva will only use your details to contact you in relation to this query – find out more in our Privacy Policy.