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Frequently Asked Questions

Teva has a wide range of medicines, that means we deal with a lot of questions from patients and members of the public.

  • You can filter and search our FAQs to get the answer to your questions quickly
  • If your question isn't answered by our FAQs here, or elsewhere on our website, you can submit a question and we'll get back to you
  • If you are a healthcare professional, we have further FAQs that you can review
How can I get in touch with Teva with questions about my medicine?

Teva has a number of departments who can help:

  • Our Customer Services Department can help with enquiries about the supply and availability of the medicine. They can be contacted on 0800 590 502 or customer.services@tevauk.com
  • Our Medical Information team can also help with certain enquiries about your medicine, for example its appearance, its ingredients, how it works, or provide you with a copy of the Patient Information Leaflet (PIL). PILs are also available to download from the Teva UK website; www.tevauk.com. Please note they are unable to provide any medical advice. They can be contacted on 0207 540 7117 or via email: medinfo@tevauk.com
  • You can also submit a general enquiry via our website at www.tevauk.com - just click on ‘send us your enquiry’ on the contact us page and fill in the short form.
  • If your question relates to a suspected side effect, please contact Medical Information on 0207 540 7117 or email uk.safety@tevauk.com. You can also report it online at: www.mhra.gov.uk/yellowcard


Why can't I get your Teva medicines in my pharmacy?

Our products are available through pharmaceutical wholesalers and pharmacists can order from them directly, to obtain the particular medicine required.

We are unable to confirm which pharmacies in a particular location stock Teva’s medicines.

For further information regarding the availability of a particular Teva medicine please contact our Customer Services Department on 0800 590 502.

We do not supply medicines directly to patients and we do not sell our medicines and devices online.


How do you decide what colours to use on the packaging?

The Teva packaging uses contrasting coloured circles to help make it easier to differentiate between different medicines and different strengths of the same medicine. This style of packaging was created following an extensive research project.  The contrasting colours used in the packaging are individually selected to avoid similarity among products listed alphabetically – and placed next to each other on a pharmacist’s shelf – or in likely prescription combinations.

For more information regarding our packaging please visit our website Patient Support pages, www.tevauk.com/our-packaging-for-patients.

What do I do if I suffer any side effect(s) or adverse event(s) as a result of taking my medication?

If you think you have suffered a side effect, or an unexpected reaction to taking a medicine, including over the counter medicines or medical devices, we recommend you consult your doctor or pharmacist as soon as possible. They are the best people to advise you about your treatment and care.

To enable us to continuously monitor the safety of our products, you can report the side effect to us by using the Adverse Drug Reaction form at: www.tevauk.com/reporting-side-effects or e-mail uk.safety@tevauk.com or the MHRA at: www.mhra.gov.uk/yellowcard. Alternatively you can report side effects by calling Medical Information on 0207 540 7117.


I have lost the leaflet from my box of medication, where can I get another one?

All Teva UK Limited’s Patient Information Leaflets (PILs) are available in PDF format from the product area of our website. Just insert the name of your medicine in the search bar, click “I am not a health care professional” when prompted and a list of medicines matching the name you entered will appear. You can open the tab that matches the name, strength and form of the medicine you are searching for and there you will see the document available to download and print.

Teva UK Limited also distributes some medicines on behalf of other pharmaceutical companies. If your medicine is one of these, you will need to contact the appropriate company to obtain another copy of the PIL.  Details of which company is responsible for your medication can be found on the packaging and will be labelled as the MA Holder.

If you require further assistance you can contact our Medical Information Department on 0207 540 7117 or by email: medinfo@tevauk.com.

Can I ask for Teva medicines from my pharmacist when I have been prescribed a generic medicine?
You can request a Teva medicine from your doctor or
pharmacist. However, it will be at the discretion of your pharmacist or any existing prescribing guidelines, to choose the right medicine for your particular health needs. You should always follow the advice of a healthcare professional. Alternatively you can seek further advice from your doctor or the healthcare professional who prescribed your medicine.
I am worried that my prescription medicine may interact with some herbal or other prescription medications that I am taking, how do I find out if it is safe to continue taking them?

There may be information on your patient information leaflet of your prescription medicine in section 2 (What you need to know before you take....) that will tell you what you can and cannot take with your medicine. This may include herbal medicines. If you are still unsure, we would recommend that you speak to the healthcare professional that prescribed the medication or your pharmacist.

Why are colourings or dyes used in Teva medicines?

The UK’s pharmaceutical industry manufactures thousands of different medicines in many different strengths and forms. It is a regulatory requirement that all medicines can be differentiated from one another enabling each medicine to be individually identifiable. One of the ways the industry achieves this is by adding colour to the tablets or capsules. We also print or emboss letters and numbers on medicines, sometimes using multiple methods. The colours and dyes used within the formulation of Teva’s medications are approved by the Medicines & Healthcare products Regulatory Agency (MHRA).

I suffer from various allergies, how do I know with confidence what my medicine contains?

All the ingredients in your medicine are listed in the Patient Information Leaflet (PIL) enclosed in the medicines packaging, or in some cases can be found on the packaging itself. If you are unsure, please contact the Teva UK Limited Medical Information department on 0207 540 7117 or Medinfo@tevauk.com.

Teva UK Limited also distributes some medicines on behalf of other pharmaceutical companies. If your medicine is one of these, you will need to contact the appropriate company for further information regarding the ingredients in your medication. Details of which company is responsible for your medication can be found on the packaging and will be labelled as the MA Holder.

I have difficulty swallowing my tablets/capsules. Can I crush my tablets or open my capsules and sprinkle them on food/drink?

We would not recommend crushing tablets or opening capsules unless the patient information leaflet that comes with your medicine specifically states that you can. Crushing a tablet or emptying a capsule can change the way in which your medicine works and can also affect the safety and effectiveness of the medication. If you are having difficulties swallowing your tablets/capsules you should discuss this with your Doctor or Pharmacist at your earliest opportunity.

My friend suffers with the same condition as I do, can I give her some of my spare medication?

Never give another person medicine that has been prescribed for you. It may harm them, even if their symptoms are the same as yours. You should advise your friend to speak to a health care professional about obtaining the appropriate medicine that is right for them. We would also recommend that you return any unwanted medicine to your local pharmacist who will safely dispose of the medication for you.

I am having dental treatment done. Do I need to inform my dentist if I am taking any medication?

Yes, you should discuss any medication you are taking with your dentist prior to any dental treatment Including any medicines purchased over the counter. Some medicines are not recommended during dental treatment or may interact with other medication your dentist may use or prescribe.

Will Teva donate medicines to my charity?

We focus on supporting International Health Partners (IHP), an established organisation with whom we have built a strong relationship over many years, and that ensures full traceability of the medicines we supply.

IHP is our UK nominated charity. They specialise in providing donated medical aid to the world's most needy communities. Through International Health Partners, our medicines have reached disaster stricken areas. If however you still want to request support for us to consider please email: general.enquiries@tevauk.com.
How do I dispose of any medication that I no longer need?

Do not throw away any medicines via wastewater or household waste. These measures will help protect the environment. The safest way to dispose of unwanted medication is to return it to your local pharmacy. They have special disposal policies that are enforced by the Department of Health and Environment Agency.

The expiry date on my medication says “Expires September 2018” When do I stop using it, at the beginning or the end of September 2018?
If your medication states this - then it should not be
used after the last day of the month stated, in this case September 2018
The expiry date on my medication says “Do not use after Sept 2018” what does this mean?
If your medication states this - then it should not be used after the last day of the month stated, in this case 30th September 2018.
The expiry on my medication says “use before/use by Sept 2018” when do I stop taking it?
This means that the medicine should not be used after
the last day of the previous month stated, so in this case 31st August 2018. You should not use it after this date.
I have lost my prescription medicine, what should I do?

Contact the prescriber of your medication or your pharmacist as soon as possible.

I am partially sighted. Can Teva provide me with a large print Patient Information Leaflet?

Teva offers a service that provides large print PILs to patients who are partially sighted. This service is free of charge. Please call our Medical Information Department on 0207 540 7117 for further information or email: medinfo@tevauk.com

Can I recycle my medicine or the packaging the medicine comes in?

Medicines, whether they are tablets, capsules or liquids for example cannot be recycled. Do not throw away any medicines via wastewater or household waste. These measures will help protect the environment. We would encourage you to return any unwanted or out of date medication to your local pharmacist in order that they can dispose of them responsibly according to their local guidelines. The packaging for your medicine preserves the stability and quality and helps protect the medicinal product from spoilage and tampering. What this means for Teva’s products is that we have made decisions on production materials with these requirements in mind.

Most of our cartons and patient information leaflets can be recycled, as they are paper and cardboard. Blister packs are made of plastic and aluminium foil and have potentially been in contact with toxic or highly potent drugs, Consequently they may require special consideration for their disposal. You can check with your local Pharmacy or recycling centre, they will be able to advise you how to dispose of blister packs or any other packaging you are unsure of.

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Our Customer Service team can help with enquiries about the supply and availability of the medicine, or about getting a prescription fulfilled at a pharmacy.

Our Medical Information Service can help with enquiries about your medicine, for example its appearance, whether you have questions about what it contains, how it works, or the Patient Information Leaflet.

If your question relates to a suspected side effect, please contact Teva’s Safety team on 0207 540 7337 or email uk.safety@tevauk.com, or report it online.

Teva will only use your details to contact you in relation to this query – find out more in our Privacy Policy.