Wholesalers and Pharmacists

Additional privacy notice

When you engage with us as a customer/customer’s personnel, we will process your personal data, including your name, personal identification number, business contact details, business bank account details and other related information and business financial information. We will also maintain order/payment data, survey responses where applicable, and other appropriate records of our interactions with you.

We may also collect additional personal data when you create an account (to access pharmacy ordering, for example) or when pharmacies or wholesalers otherwise order products or services.

We will process your personal data if one of our employees has declared a potential conflict of interest (i.e. any situation in which personal, social, financial, political or other interests are placed before those of Teva) that concerns you.

In addition to processing your personal data for records of our interactions for orders for products, purchases, contracts, payments, financial information, and the provision of services for planning, conducting and managing our business, we may process your personal data for conflict of interest, anti-bribery due diligence checks or trade sanctions checks.

We may share your personal data with administrative, consultancy and logistical support service providers. If you are a pharmacy customer, we may also share your personal data with wholesalers.

We process your personal data because it is necessary for the performance of a contract with you, or you have requested us to take steps prior to us entering into a contract together, or, in particular, to fulfil any of our obligations owed to you under such contract such as to manage your orders, arrange the provision or receipt of goods and services, and to make payments to you for services provided, the reimbursement of expenses or rebates, and managing orders, questions and complaints regarding products where you have placed orders, posed questions in relation to orders, or submitted complaints.

In some cases, we may also rely on the legitimate basis for compliance with a legal obligation such as trade sanctions or anti-bribery laws.

The retention period for your personal data will depend on the activity. As stated above, generally we will keep contract and financial information for up to 11 years. In addition, we will keep: